About PPHSA
Our Vision
Our Mission
Our Values
Our Quest for Quality
Declaration of Quality Service
What Our Clients Say
Questions and Complaints
The Pulp and Paper Health and Safety Association (PPHSA) works with converters, sheet plants, corrugators and mills. We assist you in achieving regulatory compliance and improving occupational health and safety performance - resulting in lower worker compensation premiums, fewer losses, improved productivity and increased profitability.
Statistics reveal a significant improvement in injury frequency among workplaces that use PPHSA programs and services. In fact, many firms where PPHSA had an intervention show frequency rates less than half the industry average.
PPHSA is funded through, and functions under, the umbrella of the Workplace Safety and Insurance Board (WSIB).
PPHSA has been committed to promoting health and safety awareness to industry since 1915. Before the establishment of the association in Ontario, industry safety regulations were nearly non-existent. Since then, injuries and fatalities have steadily declined to present levels.
Our Vision
The elimination of illnesses and injuries through the pursuit of excellence.
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Our Mission
Promote and provide leadership in health and safety to the pulp, paper, corrugated and related industries by:
º Providing client focused consulting, training and information services
º Encouraging the application of innovative health and safety knowledge
º Enabling and motivating clients to implement best practices and embrace health and safety values
º Nurturing productive partnerships
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Our Values
In all aspects of the business, the PPHSA abides by the following:
º Cooperation - To work with all stakeholders in support of our mutual success
º Dedication - To show wholehearted commitment to our purpose, our work and our stakeholders
º Innovation - To continuously explore and share progressive ideas, opportunities and leading edge practices
º Integrity - To be open, honest, ethical and reliable
º Participation - To be involved, to provide input and to contribute
º Professionalism - To apply our skill, knowledge and expertise in a professional manner
º Supportive - To encourage, help and show compassion toward others
º Respect - To show consideration, tolerance and understanding for others
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Our Quest for Quality
PPHSA's strategic management system focuses on excellence and integrating a client focus into the delivery of all PPHSA products and services. To assist in our quality journey, PPHSA has partnered with Canada's National Quality Institute (NQI). PPHSA has attained Progressive Excellence Program (PEP) Levels I, II, III and IV. PPHSA's commitment to quality and excellence has been recognized with two Canada Awards for Excellence. In meeting the rigor of the criteria set out by NQI, PPHSA has demonstrated that it is one of Canada's best-run organizations.
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Declaration of Quality Service
PPHSA and its employees are committed to delivering quality services in a cost effective manner. We endeavour to provide the highest service standards and the best possible service to our clients. We aim to ensure satisfaction by being:
º Accessible, dependable and timely: We will make it easy for you to contact us. Our priority is
dependable, prompt and accurate service delivered with your convenience in mind. Wherever practical, we will aim to bring together all the services you need.
º Clear and open: We will clearly explain the occupational health and safety services available to you.
º Fair and respectful: We will treat you fairly and courteously, recognizing your distinct needs. We will respect your rights and privacy.
º Cost Effective: We are committed to delivering and demonstrating good value for money - quality services provided as efficiently and economically as possible, based on integrity and sound judgment.
º Responsive and committed to improvement: We will be responsive to your needs and committed to improvement by seeking your views on how this can be accomplished. We will welcome your suggestions and comments as they represent our opportunity to improve.
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What Our Clients Say
Results of our 2008 Client Needs and Satisfaction Survey indicate that PPHSA's customer loyalty and satisfaction remain at impressive levels. The on-line survey showed that 100% of respondents are satisfied with PPHSA's products, programs and services and that 100% of respondents report being likely to use PPHSA again in the future. There were noteworthy ratings in training and education materials, consulting services and customer service.
Download a detailed summary of the survey
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Questions and Complaints
We are committed to providing all of our clients with the best service we can. If you are an employer or employee and you have a question or complaint about any of our services, you should contact the Vice President, Field Operations, 690 McKeown Avenue, North Bay, Ontario, P1B 9P1. You can also contact the Vice President, Field Operations, by phone 1-888-730-7821 ext: 275. All questions or complaints will be responded to formally within three business days. Our office hours are from 8:00 am to 4:00 pm, Monday through Friday.
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